We take your privacy very seriously
Hotel de Zeeuwse Stromen processes various personal data on a daily basis. We are aware that you place your trust in us and therefore see it as our responsibility to protect your privacy. We treat all collected information with strict confidentiality and apply the AVG (General Data Protection Regulation) law. The following privacy statement explains what information we collect when you use our website, why we collect this data and how we use it to improve your user experience. So you understand exactly how we work.
The privacy statement applies to the services of De Zeeuwse Stromen. You should be aware that this privacy statement does not apply to the processing of personal data by third parties, such as companies and / or websites that offer travel or travel packages. By using this website you indicate your acceptance of this privacy statement. We recommend that you read the privacy statement carefully.
Hotel de Zeeuwse Stomens BV, located at Duinwekken 5, 4325 GL Renesse, www.zeeuwsestromen.nl, is the data controller in respect of the processing and storage of your personal data. Hotel de Zeeuwse Stomen reserves the right to change the provisions of this privacy statement.
Do you have any questions regarding the content of the General Data Protection Regulation Act? We would like to refer you to the website https://autoriteitpersoonsgegevens.nl/ for additional information.
2. PERSONAL DATA
Hotel de Zeeuwse Stroom processes different kinds of personal data for different purposes. Below you will find a summary of which personal data we process.
2.1 Booking and accommodation details
When you make a booking for an overnight stay or an event, or reserve a table in our restaurant, or rent one of our conference rooms, you enter into an agreement with Hotel de Zeeuwse Stromen. In order to do so, we need to record personal details such as your first and last name, gender, whether you are 18 years or older, address, place of residence, telephone number, email address, payment details and date of arrival and departure. We may also receive this information from third parties where you have completed the booking process, such as Booking.com. In case of a business reservation we also ask for the name of your company with address details and a billing address. In some cases, additional personal data is also processed, such as dietary requirements, disabled access or other requirements and preferences. All these data are used only internally and are not passed on to organizations for commercial purposes.
We do not keep your personal data longer than necessary, unless there is a legal obligation on us to keep your personal data longer. Our basic principle is that we will only keep personal data for as long as it is necessary to be able to provide you with our products and/or services. After this, we will delete your personal data to the extent possible. If you have given us your e-mail address with permission so that we can keep you informed of our services, we will still keep your data for that purpose.
2.2 Camera surveillance
On and around the premises of Hotel de Zeeuws Stromen there is camera surveillance which is active day and night. This is indicated by stickers at, among others, our entrance. These cameras are intended to protect our guests and our property. Through these camera images there is insight into the activities of persons. These images are privacy sensitive and we try to protect them as much as possible. Camera images are only viewed and possibly provided to third parties (eg police) if there is an urgent reason, think of burglary, theft or other crimes. We do not use camera surveillance in the hotel rooms, public toilets or in the wellness facilities. Our camera images are kept for a maximum of 7 days.
2.3 Application procedure
If you wish to apply for a position at Hotel de Zeeuwse Stromen, you are required to submit a full curriculum vitae with a covering letter by e-mail or post. This includes several personal details, such as your first and last name, gender, age, address, place of residence, telephone number, e-mail address, educational level and work experience. This personal data is only used internally by an assigned employee and is not shared with third parties. This data will be kept for a maximum of 4 weeks, unless permission is granted from the applicant this retention period will be extended to a maximum of one year.
3. SHARING OF PERSONAL DATA
Unless otherwise stated in this privacy statement, we do not describe, sell or trade personal information about our visitors and users to third parties.
3.1 Sharing with processors
Hotel de Zeeuwse Stromen may engage third parties to assist us in providing the Service. Those third parties may, as part of their role in providing the Service, process your personal data. In this regard, such third party is referred to below as a 'Processor'. With these Processors, we enter into Processor Agreements.
We use the following types of Processors:
- developers and suppliers of software;
- storage of (personal) data and database management and maintenance;
- research agencies and analytical software to improve our services (including privacy-friendly Google Analytics so that no personal data is shared with Google);
- hosting provider(s);
- providers of relationship management software.
In some cases, the Processor may collect your personal data on our behalf. We inform Processors that they may not use personal data they obtain from us except for the purpose of providing the Service. Hotel de Zeeuwse Stromen is not responsible for any additional information you provide directly to Processors. We recommend that you properly inform yourself about the Processor and its business before providing personal data to such Processors.
3.2 Sharing with your consent
From time to time, we may also share personal data with third parties when you authorize us to do so. For example, we may work with other parties to offer specific services or offers directly to you. If you sign up for these third-party services or marketing offers, we may share the personal data you provide for this purpose, such as name or other contact information we reasonably believe is necessary, with these third parties so that our business partner can provide the services or offers or contact you.
3.3 Our legal responsibility
We may share personal data if we are confident that this is permitted by law or if we are required to do so by law. We may also share personal data with third parties where reasonably necessary or appropriate to comply with legal obligations, where necessary to comply with lawful requests from authorities, to respond to any claims, or to protect the rights, property or safety of us, our users, our employees or the public and, without limitation, to protect ourselves or our users from fraudulent, abusive, improper or unlawful use of the Service. We will promptly notify you of any requests we receive from any executive, administrative or other governmental agency that relate to your personal information, unless prohibited by applicable law.
3.4 Merger or sale (of part) of the company.
Personal Data may also be disclosed, shared and transferred as part of, or during negotiations for, a merger, sale of company assets, financings or acquisitions or in any other situation where Personal Data may be transferred as part of our business.
Hotel de Zeeuwse stromen makes use of various Cookies through our website. A cookie is a small text file which, when visiting a website for the first time, is stored on the visitor's device (electronic device). The purpose of cookies is to collect information about someone, the website or statistics. Some cookies also aim to improve the user experience of the website. We distinguish between functional and non-functional cookies. We always place functional cookies. They are necessary to make the website work properly. Non-functional cookies process personal data outside your field of vision. They mainly enable us to improve our services. For example, they allow us to measure how often our website is used and what information visitors are looking for. We always ask your permission for non-functional cookies. We use the following non-functional cookies
4.1 Analytical Cookies
With analytical cookies we collect statistics about the use of the website by its users. By measuring website usage, the website can be improved for the benefit of users.
Among others, the following data are stored.
- The IP address, which is made anonymous;
- Technical characteristics, such as the browser you use;
- from which page you arrived at the website.
4.2 Tracking cookies
These are cookies that are placed to identify an internet user on a website. By placing tracking cookies we can keep track of which internet pages you visit. From the information about your website visits we can derive your preferences and interests. On that basis we can make you personal offers.
4.3 Advertising cookies
We use advertising cookies to display personalized advertisements and to measure the effectiveness of an advertising campaign. The advertising cookies are needed to actually show the ads.
4.4 Blocking and deleting cookies
If you do not want our website to be able to store cookies on your computer, you can indicate this in the cookie notification that you will see when you first visit our website. Have you already accepted our cookies? Then you will no longer see this message and you should remove the cookies (if desired) yourself.
You can also choose to block the placement of cookies via your browser. Do you block all cookies? Then our website will work less well. We recommend that you only selectively disable unwanted cookies. You can do this in your browser settings.
5. PROTECTION OF PERSONAL DATA
Hotel de Zeeuwse Stromen will ensure that appropriate technical and organizational security measures are taken for the processing of personal data. We follow generally accepted standards to protect personal data, both during its transmission and once we have received the personal data. We have taken at least the following measures:
- We have implemented physical and electronic measures designed to prevent unauthorized access, loss or misuse of personal data to the greatest extent possible.
- We use SSL (Secure Socket Layer) technology where appropriate to encrypt transmissions of sensitive information or personal data to us.
- Backups of personal data are made where reasonably possible.
- Sensitive information is stored in encrypted form whenever possible.
- Software vulnerabilities are addressed as soon as reasonably possible.
You should note that our Processors are responsible for processing, managing or storing (some of) the personal data we receive. Processors are not authorized to use this data to advertise to you. These Processors are contractually obligated, through a processor agreement, with us to secure the personal data they have received from us. However, there is no method of transmission over the Internet or any method of electronic storage that is 100% secure. Therefore, we cannot guarantee absolute security.
6. LINKS TO THIRD PARTY SITES
7. YOUR RIGHTS
You have a number of legal rights towards us: inspection, correction or supplementation, data erasure, restriction of processing, transfer of digital data and the right to object. Below we will explain these rights. We also explain how you can exercise these rights against us.
7.1 Right of inspection
At your request, we will inform you in writing whether we are processing personal data about you. With your request, you must identify yourself by means of a copy of your driver's license or identity document. In our response, we will explain which personal data of yours we have processed or are still processing and provide you with a copy. We will also explain the purposes for which the data have been or will be processed, with whom the data will be shared, how long they are expected to be stored and what other rights you can exercise.
7.2 Improvement or supplementation
If you have received access to the processing of your personal data, you can request us to correct inaccuracies or supplement incomplete data. We will motivate our response. If we proceed with improvement, you will receive a supplementary statement from us. This statement will also be sent to any recipients of your incorrect or incomplete data.
7.3 Erasure of data
You can request us to delete your personal data in our systems in one or more of the following cases:
- the personal data are no longer needed for the purposes for which we have processed them;
- you withdraw your consent for (further) processing, and there is no longer any other basis for processing;
- you make a substantiated objection, and there are no compelling reasons not to honor your objection;
- the personal data has been unlawfully processed by us;
- we have to delete your personal data due to a legal obligation;
- we have collected your data through mobile phone or internet services.
7.4 Restriction of processing
If you have reported an inaccuracy or incompleteness in your personal data to us, you may request us to restrict processing for as long as we are processing your request. You may also ask us to restrict the processing of your data if you believe that we are unlawfully processing your data or no longer need it, or if you have objected to its (further) processing. Upon receipt of your restriction request, we will only continue to process the data after obtaining consent or for weighty reasons (such as legal proceedings).
7.5 Transfer of digital data
If you have provided personal data to us in a structured, common digital file format, and we have processed your data with your consent or in performance of a contract with you, you have the right to ask us for a copy of this data. In these cases, you can also ask us to forward your data directly to another service provider.
You may object at any time to the processing of personal data relating to you. This applies in particular to profiles that we have created on the basis of your personal data. We will cease processing your data upon receipt of your objection, unless we can provide compelling legitimate reasons that outweigh your interests, rights and freedoms.
If we process your personal data for direct marketing purposes, you may object at any time and we will immediately cease the processing.
Do you have a complaint about the use of your personal data? Then we point you to the complaints procedure at the Authority Personal Data via https://autoriteitpersoonsgegevens.nl/. This organisation is authorized to take cognizance of your complaint.
9. QUESTIONS AND FEEDBACK